{"id":10393,"date":"2020-03-05T14:19:14","date_gmt":"2020-03-05T19:19:14","guid":{"rendered":"https:\/\/enterprise-knowledge.com\/?page_id=10393"},"modified":"2025-10-23T16:53:57","modified_gmt":"2025-10-23T20:53:57","slug":"enterprise-search","status":"publish","type":"page","link":"https:\/\/enterprise-knowledge.com\/services\/enterprise-search\/","title":{"rendered":"Enterprise Search"},"content":{"rendered":"\n<div class=\"wp-block-columns alignfull has-3-columns three-col-colored is-style-gapless is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center\"><a href=\"#search_workshop\"><strong>Search Workshop<\/strong><\/a><\/h3>\n\n\n\n<p style=\"text-align: center;\">Activate your team to collaboratively improve your enterprise search user experience.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center\"><a href=\"#tuning\"><strong>Relevancy Audit and Tuning<\/strong><\/a><\/h3>\n\n\n\n<p style=\"text-align: center;\">Search experts analyze search technology and existing analytics to form data-driven recommendations and improve search results.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center\"><strong><a href=\"#ai\">AI and Cognitive Search<\/a><\/strong><\/h3>\n\n\n\n<p style=\"text-align: center;\">Leverage advanced features like Natural Language Processing and Auto-tagging of content to improve search relevance.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\"><strong>Why is it so hard to make Enterprise Search work?<\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-center\">\u201cJust make search results more relevant,\u201d or \u201cMake it work like Google\u201d are common requests for EK\u2019s enterprise search experts. But it\u2019s important to remember that the criteria for successful search vary from person to person.<\/p>\n\n\n\n<div class=\"wp-block-ugb-feature-grid ugb-feature-grid ugb-119fbc4 ugb-feature-grid--v2 ugb-feature-grid--columns-2 ugb-feature-grid--design-basic ugb-main-block\"><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-feature-grid__item ugb-feature-grid__item1\"><div class=\"ugb-feature-grid__image\"><img loading=\"lazy\" decoding=\"async\" width=\"127\" height=\"127\" class=\"ugb-img wp-image-10676\" src=\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2020\/03\/cashier_icon.png\" alt=\"\" title=\"\"\/><\/div><div class=\"ugb-feature-grid__content\"><p class=\"ugb-feature-grid__description\">If a cashier in a store searches for \u201cmaternity leave policy\u201d a successful result might be a direct link to the number of hours she has available for maternity leave and a mobile-accessible web form to request that leave quickly.<\/p><\/div><\/div><div class=\"ugb-feature-grid__item ugb-feature-grid__item2\"><div class=\"ugb-feature-grid__image\"><img loading=\"lazy\" decoding=\"async\" width=\"127\" height=\"127\" class=\"ugb-img wp-image-10677\" src=\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2020\/03\/hr_icon.png\" alt=\"\" title=\"\"\/><\/div><div class=\"ugb-feature-grid__content\"><p class=\"ugb-feature-grid__description\">If an HR manager enters that same search for \u201cmaternity leave policy\u201d a successful result might be a checklist of how to support employees in making this request.<\/p><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-spacer\" style=\"height: 25px;\" aria-hidden=\"true\">\u00a0<\/div>\n\n\n\n<p class=\"has-text-align-center\" style=\"font-size:28px\"><strong>To solve this difficult problem, EK\u2019s enterprise search experts facilitate conversations with varied search stakeholders.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-spacer\" style=\"height: 25px;\" aria-hidden=\"true\">\u00a0<\/div>\n\n\n\n<div class=\"wp-block-ugb-feature-grid ugb-feature-grid ugb-6920b12 ugb-feature-grid--v2 ugb-feature-grid--columns-2 ugb-feature-grid--design-basic ugb-main-block\"><style>.ugb-6920b12 .ugb-feature-grid__item{border-radius:10px !important;background-color:#00633c !important}.ugb-6920b12 .ugb-feature-grid__item:before{background-color:#00633c !important}.ugb-6920b12 .ugb-feature-grid__title{color:#ffffff;text-align:center}.ugb-6920b12 .ugb-feature-grid__description{color:#ffffff;text-align:center}.ugb-6920b12 .ugb-inner-block{text-align:center}@media screen and (min-width:768px){.ugb-6920b12.ugb-feature-grid{padding-right:0px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-feature-grid__item ugb-feature-grid__item1\"><div class=\"ugb-feature-grid__content\"><h5 class=\"ugb-feature-grid__title\"><strong>Search System Users<\/strong><\/h5><p class=\"ugb-feature-grid__description\">To meet the search needs of users, we need to understand their goals and the context from which they\u2019re searching, as illustrated in the example above.<\/p><\/div><\/div><div class=\"ugb-feature-grid__item ugb-feature-grid__item2\"><div class=\"ugb-feature-grid__content\"><h5 class=\"ugb-feature-grid__title\"><strong>Knowledge Repository Owners<\/strong><\/h5><p class=\"ugb-feature-grid__description\">Content authors have unique insight into relationships between content, as well as the accuracy and importance of information.<\/p><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"aligncenter wp-block-ugb-feature-grid ugb-feature-grid ugb-35c27ef ugb-feature-grid--v2 ugb-feature-grid--columns-2 ugb-feature-grid--design-basic ugb-main-block\"><style>.ugb-35c27ef .ugb-feature-grid__item{border-radius:10px !important;background-color:#00633c !important}.ugb-35c27ef .ugb-feature-grid__item:before{background-color:#00633c !important}.ugb-35c27ef .ugb-feature-grid__title{color:#ffffff;text-align:center}.ugb-35c27ef .ugb-feature-grid__description{color:#ffffff;text-align:center}.ugb-35c27ef .ugb-inner-block{text-align:center}@media screen and (min-width:768px){.ugb-35c27ef.ugb-feature-grid{padding-right:0px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-feature-grid__item ugb-feature-grid__item1\"><div class=\"ugb-feature-grid__content\"><h5 class=\"ugb-feature-grid__title\"><strong>Business Stakeholders<\/strong><\/h5><p class=\"ugb-feature-grid__description\">What if one particular search result generates more revenue for the organization &#8211; even if it\u2019s not what system users would prioritize? Occasionally the needs of the business must be balanced against the needs of other stakeholders.<\/p><\/div><\/div><div class=\"ugb-feature-grid__item ugb-feature-grid__item2\"><div class=\"ugb-feature-grid__content\"><h5 class=\"ugb-feature-grid__title\"><strong>IT&nbsp;Professionals<\/strong><\/h5><p class=\"ugb-feature-grid__description\">Your organization\u2019s IT professionals provide insight into your current technical ecosystem &#8211; a source of key information when EK\u2019s search experts are optimizing your search solution.<\/p><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-spacer\" style=\"height: 50px;\" aria-hidden=\"true\">\u00a0<\/div>\n\n\n\n<div class=\"wp-block-cover aligncenter is-light has-background-dim-NaN is-style-text-lower-third\"><img loading=\"lazy\" decoding=\"async\" width=\"2048\" height=\"1365\" class=\"wp-block-cover__image-background wp-image-7760\" alt=\"\" src=\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2018\/10\/683A2825.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2018\/10\/683A2825.jpg 2048w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2018\/10\/683A2825-336x224.jpg 336w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2018\/10\/683A2825-768x512.jpg 768w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2018\/10\/683A2825-771x514.jpg 771w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2018\/10\/683A2825-780x520.jpg 780w\" sizes=\"auto, (max-width: 2048px) 100vw, 2048px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-center is-style-transparent-text-background has-deep-purple-background-color has-background has-large-font-size\"><strong><span class=\"tadv-color\" style=\"color: #ffffff;\">How EK Can Help You Improve Enterprise Search<\/span><\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-65cedf7\" data-block-id=\"65cedf7\"><style>.stk-65cedf7 {height:25px !important;}<\/style><\/div>\n\n\n\n<div class=\"wp-block-ugb-heading ugb-heading ugb-fd7c56a ugb-main-block\" id=\"search_workshop\"><style>.ugb-fd7c56a .ugb-heading__title{margin-bottom:0px !important}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><h2 class=\"ugb-heading__title\"><strong>Enterprise Search Workshop<\/strong><\/h2><\/div><\/div><\/div>\n\n\n\n<p>Our interactive, two to three-day <a href=\"https:\/\/enterprise-knowledge.com\/action-oriented-search-workshop\/\">search workshop<\/a> can be customized to meet the specific needs of your organization, aligning IT professionals, business representatives, and system users around enterprise search solutions. EK\u2019s search experts will:<\/p>\n\n\n\n<div class=\"wp-block-columns has-2-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Empower all participants with the technical information to collaboratively design a best-in-class search solution;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Facilitate conversations with knowledge repository owners to understand the unique challenges of integrating each repository into search;<\/span><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Discover business needs which may influence content relevance; and<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Facilitate a series of working sessions to discover the search needs of system users and collaboratively design a search user experience with them.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<p>At the end of the workshop, EK consultants will produce a report documenting workshop findings, along with recommendations that can be used to quickly solve your organization\u2019s highest priority search issues.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-c4be21c\" data-block-id=\"c4be21c\"><style>.stk-c4be21c {height:25px !important;}<\/style><\/div>\n\n\n\n<div class=\"wp-block-ugb-heading ugb-heading ugb-2a171ce ugb-main-block\" id=\"tuning\"><style>.ugb-2a171ce .ugb-heading__title{margin-bottom:0px !important}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><h2 class=\"ugb-heading__title\"><strong>Relevancy Audit and Tuning<\/strong><\/h2><\/div><\/div><\/div>\n\n\n\n<p>It\u2019s not uncommon for system users to complain that \u201cSearch doesn\u2019t work,\u201d but it\u2019s not always necessary to rebuild search from the ground up to fix the problem. Often, EK\u2019s skilled search consultants can tweak your organization\u2019s existing search platform to deliver an improved search experience. EK\u2019s search experts will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Analyze the metadata and content in your various repositories to identify, enrich, and recommend search features to improve ranking signals;<\/li>\n\n\n\n<li>Identify search user interface (UI) elements which build user trust in search results;<\/li>\n\n\n\n<li>Improve your organization\u2019s Enterprise Search Optimization (ESEO) strategy, implementation and governance;<\/li>\n\n\n\n<li>Improve your content metadata strategy, implementation, and governance; and<\/li>\n\n\n\n<li>Optimize search queries to improve system speed and performance.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"aligncenter wp-block-ugb-blockquote ugb-blockquote ugb-1f682e7 ugb-blockquote--v3 ugb-blockquote--design-basic ugb-blockquote--small-quote ugb-main-block\"><style>.ugb-1f682e7 .ugb-blockquote__item{background-color:rgba(73,0,79,1) !important;border-radius:10px !important}.ugb-1f682e7 .ugb-blockquote__item:before{background-color:#49004f !important}.ugb-1f682e7 .ugb-blockquote__quote{width:53px !important;height:53px !important;left:60px !important}.ugb-1f682e7 .ugb-blockquote__text{color:#eeeeee}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-blockquote__item ugb--shadow-0\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 50 50\" class=\"ugb-blockquote__quote\" width=\"53\" height=\"53\"><path d=\"M10.3 24.8V26H20v16.9H0V26.2C0 13.4 6.6 7.1 19.9 7.1v7.1c-3.4.5-5.9 1.6-7.4 3.3-1.5 1.7-2.2 4.1-2.2 7.3zm30 0V26H50v16.9H30.1V26.2c0-12.7 6.6-19.1 19.9-19.1v7.1c-6.4.7-9.7 4.3-9.7 10.6z\"><\/path><\/svg><div class=\"ugb-blockquote__content\"><p class=\"ugb-blockquote__text\"><em>Search Relevancy is one of the most common complaints I hear from our clients.&nbsp; Our audit process has helped organizations all over the world quickly improve the relevancy of their search results with minimal IT intervention.<\/em> &#8211; <em>Joe Hilger, COO Enterprise Knowledge<\/em><\/p><\/div><\/div><\/div><\/div><\/blockquote>\n\n\n\n<p class=\"has-text-align-center\">EK search experts will perform a search relevancy audit which blends qualitative and quantitative metrics before and after relevancy tuning, leveraging objective data to prove improved search results.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-801f9de\" data-block-id=\"801f9de\"><style>.stk-801f9de {height:25px !important;}<\/style><\/div>\n\n\n\n<div class=\"wp-block-ugb-heading ugb-heading ugb-c5ae40a ugb-main-block\" id=\"architecture\"><style>.ugb-c5ae40a .ugb-heading__title{margin-bottom:0px !important}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><h2 class=\"ugb-heading__title\"><strong>Enterprise Search Architecture and Implementation<\/strong><\/h2><\/div><\/div><\/div>\n\n\n\n<p>If search relevancy tuning is not enough to solve your organization\u2019s complex search problems, EK\u2019s expert search consultants can help implement a new search solution on an updated platform. EK has the in-house capability to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Determine the business and technical search requirements with your organization\u2019s IT professionals, knowledge repository owners, and search system users;<\/li>\n\n\n\n<li>Leverage our subject matter expertise about search technology to efficiently research prospective platforms;<\/li>\n\n\n\n<li>Identify the top enterprise search platforms which align with your organization\u2019s business and technical requirements to enable your platform selection;<\/li>\n\n\n\n<li>Document the search system architecture and implementation roadmap for your chosen enterprise search platform and supporting technical stack; and\u00a0<\/li>\n\n\n\n<li>Implement your organization\u2019s enterprise search solution.<\/li>\n<\/ul>\n\n\n\n<p>EK\u2019s in house enterprise search architects and full-stack developers will help you rapidly develop your optimized enterprise search product, gather a blend of qualitative user experience research and search relevance data, and iteratively tune and refine your search user experience.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-890f749\" data-block-id=\"890f749\"><style>.stk-890f749 {height:25px !important;}<\/style><\/div>\n\n\n\n<div class=\"wp-block-ugb-heading ugb-heading ugb-a23e8cc ugb-main-block\" id=\"ai\"><style>.ugb-a23e8cc .ugb-heading__title{margin-bottom:0px !important}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><h2 class=\"ugb-heading__title\"><strong>AI and Cognitive Search<\/strong><\/h2><\/div><\/div><\/div>\n\n\n\n<p>No matter how great your enterprise search solution, search only \u201cworks\u201d if the content is well-structured and your metadata is accurate. AI can be leveraged to more efficiently structure that unstructured content and to improve metadata accuracy &#8211; thereby making your content more searchable. EK\u2019s capabilities in this area include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Auto-tagging systems to ensure your taxonomy tags are applied efficiently and accurately;<\/li>\n\n\n\n<li>Natural Language Processing (NLP) which allows search system users to enter a search query in their own words;<\/li>\n\n\n\n<li>Personalization and customization of search results based on what we already know about a particular user\u2019s interests or preferences;<\/li>\n\n\n\n<li>Full-text extraction and semantic analysis which converts long documents into indexable content;<\/li>\n\n\n\n<li>Image processing which infers text from an image and translates that information into indexable information to increase search relevance; and<\/li>\n\n\n\n<li>Knowledge Panels which aggregate information about a search query from multiple sources to improve the overall search experience for your system users.<\/li>\n<\/ul>\n\n\n\n<p>EK\u2019s enterprise search architects and data scientists can help you design and develop knowledge graphs specific to your content and context. These custom knowledge graphs enable the structuring of unstructured information and lay the foundation for cognitive search.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-b8f80ed\" data-block-id=\"b8f80ed\"><style>.stk-b8f80ed {height:25px !important;}<\/style><\/div>\n\n\n\n<div class=\"aligncenter wp-block-ugb-container ugb-container ugb-4f52caf ugb-container--v2 ugb-container--design-basic ugb-main-block\"><style>.ugb-4f52caf-wrapper.ugb-container__wrapper{border-radius:10px !important;padding-top:0 !important;padding-bottom:0 !important;background-color:#3c2b60 !important;background-image:url(https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2019\/08\/EKWay-Slider.jpg)}.ugb-4f52caf-wrapper > .ugb-container__side{padding-top:35px !important;padding-bottom:35px !important}.ugb-4f52caf-wrapper.ugb-container__wrapper:before{background-color:#3c2b60 !important;opacity:0.6}.ugb-4f52caf h1,.ugb-4f52caf h2,.ugb-4f52caf 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ugb-4f52caf-content-wrapper\">\n<p class=\"has-text-align-center has-large-font-size\"><strong>Put Search to Work for Your Organization Today!<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center aligncenter has-medium-font-size\">Fill out the form below or call us at <a href=\"tel:571-403-1109\">571-800-9803<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of 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