{"id":17323,"date":"2023-01-26T16:08:19","date_gmt":"2023-01-26T21:08:19","guid":{"rendered":"https:\/\/enterprise-knowledge.com\/?page_id=17323"},"modified":"2024-08-05T15:39:01","modified_gmt":"2024-08-05T19:39:01","slug":"knowledge-management-defined","status":"publish","type":"page","link":"https:\/\/enterprise-knowledge.com\/about\/knowledge-management-defined\/","title":{"rendered":"Knowledge Management Defined"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">What Is KM?<\/h2>\n\n\n\n<p>Knowledge Management (KM) involves the people, processes, content, culture, and enabling technologies\u2014necessary to Capture, Manage, Share, and Find information.<\/p>\n\n\n\n<p>Our definition of Knowledge Management is purposely broad to ensure it covers everything necessary for an organization to be truly successful in designing, implementing, and maintaining a Knowledge Management program that adds real business value.<\/p>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-e978ffc stk-block-background\" data-block-id=\"e978ffc\"><style>.stk-e978ffc{padding-top:48px !important;padding-bottom:48px !important;margin-bottom:0px !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-e978ffc-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-0f41f90\" data-v=\"4\" data-block-id=\"0f41f90\"><style>.stk-0f41f90-inner-blocks{justify-content:center !important}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-0f41f90-container stk--no-background stk--no-padding\"><div class=\"stk--column-flex stk-block-content stk-inner-blocks stk-0f41f90-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-799e935\" data-block-id=\"799e935\"><p class=\"stk-block-text__text\">Simply put, effective Knowledge Management is about enabling organizations and the individuals within and between them to take actions: to do things that will help their knowledge last within the organization, be shared, and therefore be leveraged by others. We want them to be able to <em>capture<\/em> their knowledge in reusable forms, <em>manage<\/em> it so it is consistently reliable and improving, <em>share<\/em> it so others may benefit from it, and <em>find<\/em> it so we can further act upon it.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-3842bc6\" data-block-id=\"3842bc6\"><p class=\"stk-block-text__text\">We further explain this process using our KM Action Wheel.<\/p><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-3e91bca\" data-v=\"4\" data-block-id=\"3e91bca\"><style>.stk-3e91bca-inner-blocks{justify-content:center !important}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-3e91bca-container stk--no-background stk--no-padding\"><div class=\"stk--column-flex stk-block-content stk-inner-blocks stk-3e91bca-inner-blocks\">\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-d78c5d3\" data-block-id=\"d78c5d3\"><figure class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-17349\" src=\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/01\/EK_KM_Wheel_web_400x400.png\" width=\"1668\" height=\"1668\" alt=\"Enterprise Knowledge knowledge management process wheel\" srcset=\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/01\/EK_KM_Wheel_web_400x400.png 1668w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/01\/EK_KM_Wheel_web_400x400-336x336.png 336w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/01\/EK_KM_Wheel_web_400x400-771x771.png 771w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/01\/EK_KM_Wheel_web_400x400-140x140.png 140w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/01\/EK_KM_Wheel_web_400x400-768x768.png 768w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/01\/EK_KM_Wheel_web_400x400-1536x1536.png 1536w\" sizes=\"auto, (max-width: 1668px) 100vw, 1668px\" \/><\/figure><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">The 5 Elements of KM<\/h2>\n\n\n\n<p><strong>The other key component to our definition is the KM elements. The 5 KM elements are People, Process, Content, Culture, and Technology.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-6f50584\" data-block-id=\"6f50584\"><style>.stk-6f50584{margin-bottom:0px !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-d888582\" data-block-id=\"d888582\"><style>.stk-d888582 .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-d888582 .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:#955AC2 !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-d888582\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-888582-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-888582-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"users\" class=\"svg-inline--fa fa-users fa-w-20\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M96 224c35.3 0 64-28.7 64-64s-28.7-64-64-64-64 28.7-64 64 28.7 64 64 64zm448 0c35.3 0 64-28.7 64-64s-28.7-64-64-64-64 28.7-64 64 28.7 64 64 64zm32 32h-64c-17.6 0-33.5 7.1-45.1 18.6 40.3 22.1 68.9 62 75.1 109.4h66c17.7 0 32-14.3 32-32v-32c0-35.3-28.7-64-64-64zm-256 0c61.9 0 112-50.1 112-112S381.9 32 320 32 208 82.1 208 144s50.1 112 112 112zm76.8 32h-8.3c-20.8 10-43.9 16-68.5 16s-47.6-6-68.5-16h-8.3C179.6 288 128 339.6 128 403.2V432c0 26.5 21.5 48 48 48h288c26.5 0 48-21.5 48-48v-28.8c0-63.6-51.6-115.2-115.2-115.2zm-223.7-13.4C161.5 263.1 145.6 256 128 256H64c-35.3 0-64 28.7-64 64v32c0 17.7 14.3 32 32 32h65.9c6.3-47.4 34.9-87.3 75.2-109.4z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-c93092e\" id=\"people\" data-block-id=\"c93092e\"><style>.stk-c93092e .stk-block-heading__text{color:#955AC2 !important}<\/style><h3 class=\"stk-block-heading__text has-text-color has-amethyst-color stk-block-heading--use-theme-margins\">People<\/h3><\/div>\n<\/div><\/div>\n\n\n\n<p>People refers to the individuals who hold the knowledge, the individuals who need knowledge to grow and perform, and the flow of knowledge between the two groups.<\/p>\n\n\n\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-ea9eef0\" data-block-id=\"ea9eef0\"><style>.stk-ea9eef0{margin-bottom:0px !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-f18aa17\" data-block-id=\"f18aa17\"><style>.stk-f18aa17 .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-f18aa17 .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:#955AC2 !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-f18aa17\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-f-18-aa-17-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-f-18-aa-17-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"cogs\" class=\"svg-inline--fa fa-cogs fa-w-20\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M512.1 191l-8.2 14.3c-3 5.3-9.4 7.5-15.1 5.4-11.8-4.4-22.6-10.7-32.1-18.6-4.6-3.8-5.8-10.5-2.8-15.7l8.2-14.3c-6.9-8-12.3-17.3-15.9-27.4h-16.5c-6 0-11.2-4.3-12.2-10.3-2-12-2.1-24.6 0-37.1 1-6 6.2-10.4 12.2-10.4h16.5c3.6-10.1 9-19.4 15.9-27.4l-8.2-14.3c-3-5.2-1.9-11.9 2.8-15.7 9.5-7.9 20.4-14.2 32.1-18.6 5.7-2.1 12.1.1 15.1 5.4l8.2 14.3c10.5-1.9 21.2-1.9 31.7 0L552 6.3c3-5.3 9.4-7.5 15.1-5.4 11.8 4.4 22.6 10.7 32.1 18.6 4.6 3.8 5.8 10.5 2.8 15.7l-8.2 14.3c6.9 8 12.3 17.3 15.9 27.4h16.5c6 0 11.2 4.3 12.2 10.3 2 12 2.1 24.6 0 37.1-1 6-6.2 10.4-12.2 10.4h-16.5c-3.6 10.1-9 19.4-15.9 27.4l8.2 14.3c3 5.2 1.9 11.9-2.8 15.7-9.5 7.9-20.4 14.2-32.1 18.6-5.7 2.1-12.1-.1-15.1-5.4l-8.2-14.3c-10.4 1.9-21.2 1.9-31.7 0zm-10.5-58.8c38.5 29.6 82.4-14.3 52.8-52.8-38.5-29.7-82.4 14.3-52.8 52.8zM386.3 286.1l33.7 16.8c10.1 5.8 14.5 18.1 10.5 29.1-8.9 24.2-26.4 46.4-42.6 65.8-7.4 8.9-20.2 11.1-30.3 5.3l-29.1-16.8c-16 13.7-34.6 24.6-54.9 31.7v33.6c0 11.6-8.3 21.6-19.7 23.6-24.6 4.2-50.4 4.4-75.9 0-11.5-2-20-11.9-20-23.6V418c-20.3-7.2-38.9-18-54.9-31.7L74 403c-10 5.8-22.9 3.6-30.3-5.3-16.2-19.4-33.3-41.6-42.2-65.7-4-10.9.4-23.2 10.5-29.1l33.3-16.8c-3.9-20.9-3.9-42.4 0-63.4L12 205.8c-10.1-5.8-14.6-18.1-10.5-29 8.9-24.2 26-46.4 42.2-65.8 7.4-8.9 20.2-11.1 30.3-5.3l29.1 16.8c16-13.7 34.6-24.6 54.9-31.7V57.1c0-11.5 8.2-21.5 19.6-23.5 24.6-4.2 50.5-4.4 76-.1 11.5 2 20 11.9 20 23.6v33.6c20.3 7.2 38.9 18 54.9 31.7l29.1-16.8c10-5.8 22.9-3.6 30.3 5.3 16.2 19.4 33.2 41.6 42.1 65.8 4 10.9.1 23.2-10 29.1l-33.7 16.8c3.9 21 3.9 42.5 0 63.5zm-117.6 21.1c59.2-77-28.7-164.9-105.7-105.7-59.2 77 28.7 164.9 105.7 105.7zm243.4 182.7l-8.2 14.3c-3 5.3-9.4 7.5-15.1 5.4-11.8-4.4-22.6-10.7-32.1-18.6-4.6-3.8-5.8-10.5-2.8-15.7l8.2-14.3c-6.9-8-12.3-17.3-15.9-27.4h-16.5c-6 0-11.2-4.3-12.2-10.3-2-12-2.1-24.6 0-37.1 1-6 6.2-10.4 12.2-10.4h16.5c3.6-10.1 9-19.4 15.9-27.4l-8.2-14.3c-3-5.2-1.9-11.9 2.8-15.7 9.5-7.9 20.4-14.2 32.1-18.6 5.7-2.1 12.1.1 15.1 5.4l8.2 14.3c10.5-1.9 21.2-1.9 31.7 0l8.2-14.3c3-5.3 9.4-7.5 15.1-5.4 11.8 4.4 22.6 10.7 32.1 18.6 4.6 3.8 5.8 10.5 2.8 15.7l-8.2 14.3c6.9 8 12.3 17.3 15.9 27.4h16.5c6 0 11.2 4.3 12.2 10.3 2 12 2.1 24.6 0 37.1-1 6-6.2 10.4-12.2 10.4h-16.5c-3.6 10.1-9 19.4-15.9 27.4l8.2 14.3c3 5.2 1.9 11.9-2.8 15.7-9.5 7.9-20.4 14.2-32.1 18.6-5.7 2.1-12.1-.1-15.1-5.4l-8.2-14.3c-10.4 1.9-21.2 1.9-31.7 0zM501.6 431c38.5 29.6 82.4-14.3 52.8-52.8-38.5-29.6-82.4 14.3-52.8 52.8z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-dad3472\" id=\"process\" data-block-id=\"dad3472\"><style>.stk-dad3472 .stk-block-heading__text{color:#955AC2 !important}<\/style><h3 class=\"stk-block-heading__text has-text-color has-amethyst-color stk-block-heading--use-theme-margins\">Process<\/h3><\/div>\n<\/div><\/div>\n\n\n\n<p>Process refers to the policies and procedures, roles, and responsibilities governing the capture, management, and maintenance of knowledge and information.<\/p>\n\n\n\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-80aaab9\" data-block-id=\"80aaab9\"><style>.stk-80aaab9{margin-bottom:0px !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-9274ff4\" data-block-id=\"9274ff4\"><style>.stk-9274ff4 .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-9274ff4 .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:#955AC2 !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-9274ff4\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-9274-ff-4-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-9274-ff-4-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"copy\" class=\"svg-inline--fa fa-copy fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M320 448v40c0 13.255-10.745 24-24 24H24c-13.255 0-24-10.745-24-24V120c0-13.255 10.745-24 24-24h72v296c0 30.879 25.121 56 56 56h168zm0-344V0H152c-13.255 0-24 10.745-24 24v368c0 13.255 10.745 24 24 24h272c13.255 0 24-10.745 24-24V128H344c-13.2 0-24-10.8-24-24zm120.971-31.029L375.029 7.029A24 24 0 0 0 358.059 0H352v96h96v-6.059a24 24 0 0 0-7.029-16.97z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-bbf7494\" id=\"content\" data-block-id=\"bbf7494\"><style>.stk-bbf7494 .stk-block-heading__text{color:#955AC2 !important}<\/style><h3 class=\"stk-block-heading__text has-text-color has-amethyst-color stk-block-heading--use-theme-margins\">Content<\/h3><\/div>\n<\/div><\/div>\n\n\n\n<p>Content refers to the full breadth of an organization\u2019s knowledge, information, and data in any form: tacit and explicit, structured and unstructured.<\/p>\n\n\n\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-bb47ddd\" data-block-id=\"bb47ddd\"><style>.stk-bb47ddd{margin-bottom:0px !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-c9657f6\" data-block-id=\"c9657f6\"><style>.stk-c9657f6 .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-c9657f6 .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:#955AC2 !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-c9657f6\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-c-9657-f-6-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-c-9657-f-6-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"flag\" class=\"svg-inline--fa fa-flag fa-w-16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M349.565 98.783C295.978 98.783 251.721 64 184.348 64c-24.955 0-47.309 4.384-68.045 12.013a55.947 55.947 0 0 0 3.586-23.562C118.117 24.015 94.806 1.206 66.338.048 34.345-1.254 8 24.296 8 56c0 19.026 9.497 35.825 24 45.945V488c0 13.255 10.745 24 24 24h16c13.255 0 24-10.745 24-24v-94.4c28.311-12.064 63.582-22.122 114.435-22.122 53.588 0 97.844 34.783 165.217 34.783 48.169 0 86.667-16.294 122.505-40.858C506.84 359.452 512 349.571 512 339.045v-243.1c0-23.393-24.269-38.87-45.485-29.016-34.338 15.948-76.454 31.854-116.95 31.854z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-2ea5a30\" id=\"culture\" data-block-id=\"2ea5a30\"><style>.stk-2ea5a30 .stk-block-heading__text{color:#955AC2 !important}<\/style><h3 class=\"stk-block-heading__text has-text-color has-amethyst-color stk-block-heading--use-theme-margins\">Culture<\/h3><\/div>\n<\/div><\/div>\n\n\n\n<p>Culture refers both to an organization\u2019s leadership supporting good KM practices and the overall willingness of individuals within it to share their knowledge.<\/p>\n\n\n\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-0868468\" data-block-id=\"0868468\"><style>.stk-0868468{margin-bottom:0px !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-8c7e379\" data-block-id=\"8c7e379\"><style>.stk-8c7e379 .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-8c7e379 .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:#955AC2 !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-8c7e379\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-8-c-7-e-379-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-8-c-7-e-379-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"desktop\" class=\"svg-inline--fa fa-desktop fa-w-18\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M528 0H48C21.5 0 0 21.5 0 48v320c0 26.5 21.5 48 48 48h192l-16 48h-72c-13.3 0-24 10.7-24 24s10.7 24 24 24h272c13.3 0 24-10.7 24-24s-10.7-24-24-24h-72l-16-48h192c26.5 0 48-21.5 48-48V48c0-26.5-21.5-48-48-48zm-16 352H64V64h448v288z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-3d9383b\" id=\"technology\" data-block-id=\"3d9383b\"><style>.stk-3d9383b .stk-block-heading__text{color:#955AC2 !important}<\/style><h3 class=\"stk-block-heading__text has-text-color has-amethyst-color stk-block-heading--use-theme-margins\">Technology<\/h3><\/div>\n<\/div><\/div>\n\n\n\n<p>Technology refers to the KM systems themselves: what they are, how well they are designed, how they are operated and maintained, and the extent to which they are aligned and integrated with each other.<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>We approach KM from a balanced perspective, considering all five of these elements necessary for success, as minimizing any of the five may put an entire KM initiative at risk.&nbsp;<\/strong><\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-bf18717\" data-block-id=\"bf18717\"><style>.stk-bf18717{height:36px !important}<\/style><\/div>\n\n\n\n<blockquote class=\"wp-block-stackable-blockquote stk-block-blockquote stk-block stk-4a74cb2 stk-block-background is-style-default\" data-v=\"2\" data-block-id=\"4a74cb2\"><style>.stk-4a74cb2{background-color:#5A2C85 !important;margin-bottom:0px !important}.stk-4a74cb2:before{background-color:#5A2C85 !important}.stk-4a74cb2 .stk-block-blockquote__content{padding-top:24px !important;padding-right:24px !important;padding-bottom:24px !important;padding-left:24px !important}<\/style><div class=\"has-text-align-left stk-block-blockquote__content stk-container stk-4a74cb2-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks\">\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-381dc20\" data-block-id=\"381dc20\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-381dc20\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-381-dc-20-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-381-dc-20-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 50 50\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M19.8 9.3C10.5 11.8 4.6 17 2.1 24.8c2.3-3.6 5.6-5.4 9.9-5.4 3.3 0 6 1.1 8.3 3.3 2.2 2.2 3.4 5 3.4 8.3 0 3.2-1.1 5.8-3.3 8-2.2 2.2-5.1 3.2-8.7 3.2-3.7 0-6.5-1.2-8.6-3.5C1 36.3 0 33.1 0 29 0 18.3 6.5 11.2 19.6 7.9l.2 1.4zm26.4 0C36.9 11.9 31 17 28.5 24.8c2.2-3.6 5.5-5.4 9.8-5.4 3.2 0 6 1.1 8.3 3.2 2.3 2.2 3.4 4.9 3.4 8.3 0 3.1-1.1 5.8-3.3 7.9-2.2 2.2-5.1 3.3-8.6 3.3-3.7 0-6.6-1.1-8.6-3.4-2.1-2.3-3.1-5.5-3.1-9.7 0-10.7 6.6-17.8 19.7-21.1l.1 1.4z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-77ca3c5\" data-block-id=\"77ca3c5\"><p class=\"stk-block-text__text\"><strong><a href=\"https:\/\/www.td.org\/magazines\/td-magazine\/harness-the-knowledge\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"color: #ffffff;\" class=\"stk-highlight\">In the context of today&#8217;s realities, KM&#8217;s new mission is to link all of an organization&#8217;s knowledge\u2014in every form\u2014making it not just findable but understandable and actionable.<\/span><\/a><\/strong><\/p><\/div>\n<\/div><\/div><\/blockquote>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-1408565\" data-block-id=\"1408565\"><style>.stk-1408565{height:36px !important}<\/style><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">The Value of KM<\/h2>\n\n\n\n<p>There are two ways to talk about KM value: KM Outcomes and Business Outcomes. KM Outcomes are the result of KM transformations and the successful implementation of KM systems, while Business Outcomes reflect the complete return on the initial KM investment within 2-3 years of commencing the transformation. The following are the most common, meaningful, and easily measured KM and Business Outcomes:<\/p>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-1796cd3\" data-block-id=\"1796cd3\"><style>.stk-1796cd3{margin-bottom:0px !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-1796cd3-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-5e93a46\" data-v=\"4\" data-block-id=\"5e93a46\"><style>.stk-5e93a46-container{background-color:#E7E0F3 !important}.stk-5e93a46-container:before{background-color:#E7E0F3 !important}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-5e93a46-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-5e93a46-inner-blocks\">\n<p style=\"font-size:24px\"><strong><span style=\"color: #5A2C85;\" class=\"stk-highlight\">KM Outcomes<\/span><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improved content findability and discoverability, and therefore less time waiting, searching, and recreating knowledge<\/li>\n\n\n\n<li>Increased use and reuse of information<\/li>\n\n\n\n<li>Decreased knowledge loss<\/li>\n\n\n\n<li>Improved organizational awareness and alignment<\/li>\n\n\n\n<li>Enhanced quality, availability, and speed of learning<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-db7f7f5\" data-v=\"4\" data-block-id=\"db7f7f5\"><style>.stk-db7f7f5-container{background-color:#E7E0F3 !important}.stk-db7f7f5-container:before{background-color:#E7E0F3 !important}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-db7f7f5-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-db7f7f5-inner-blocks\">\n<p style=\"font-size:24px\"><strong><span style=\"color: #5A2C85;\" class=\"stk-highlight\">Business Outcomes<\/span><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improved productivity<\/li>\n\n\n\n<li>Decreased costs (and cost avoidance)<\/li>\n\n\n\n<li>Increased employee satisfaction and retention<\/li>\n\n\n\n<li>Faster and better upscaling of employees<\/li>\n\n\n\n<li>Improved customer satisfaction and retention<\/li>\n\n\n\n<li>Improved delivery and sales<\/li>\n\n\n\n<li>Increased collaboration and innovation<\/li>\n\n\n\n<li>Future readiness<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-935f283 stk-block-background\" data-block-id=\"935f283\"><style>.stk-935f283{background-color:rgba(108,207,139,0.5) !important;margin-bottom:0px !important}.stk-935f283:before{background-color:#6CCF8B !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-935f283-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-5d95d8d\" data-v=\"4\" data-block-id=\"5d95d8d\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-5d95d8d-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-5d95d8d-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-d156fce\" data-block-id=\"d156fce\"><style>.stk-d156fce .stk-block-text__text{font-size:24px !important;color:#5A2C85 !important;font-weight:800 !important}@media screen and (max-width:1023px){.stk-d156fce .stk-block-text__text{font-size:24px !important}}<\/style><p class=\"stk-block-text__text has-text-color has-purple-color\"><span style=\"color: #5A2C85;\" class=\"stk-highlight\"><strong>Ready to get KM working for your company?<\/strong><\/span><\/p><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-76c7ff1\" data-v=\"4\" data-block-id=\"76c7ff1\"><style>.stk-76c7ff1-inner-blocks{justify-content:center !important}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-76c7ff1-container stk--no-background stk--no-padding\"><div class=\"stk--column-flex stk-block-content stk-inner-blocks stk-76c7ff1-inner-blocks\">\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-dcc74a0\" data-block-id=\"dcc74a0\"><style>.stk-dcc74a0 .stk-button-group{flex-direction:column !important;align-items:flex-end !important}.stk-dcc74a0 .stk-block{flex-basis:auto !important}<\/style><div class=\"stk-row stk-inner-blocks has-text-align-right stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button has-text-align-center stk-block stk-0b332c8\" data-block-id=\"0b332c8\"><style>.stk-0b332c8 .stk-button{padding-right:24px !important;padding-left:24px !important;background:#5A2C85 !important;border-radius:6px !important}.stk-0b332c8 .stk-button__inner-text{color:#ffffff !important}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/enterprise-knowledge.com\/knowledge-management-maturity-benchmark-self-assessment\/\" title=\"Take Our KM Self-Assessment\" target=\"_blank\" rel=\"https:\/\/enterprise-knowledge.com\/contact-us\/ noreferrer noopener\"><span class=\"has-text-color has-white-color stk-button__inner-text\">Take Our KM Self-Assessment<\/span><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"arrow-circle-right\" class=\"svg-inline--fa fa-arrow-circle-right fa-w-16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm-28.9 143.6l75.5 72.4H120c-13.3 0-24 10.7-24 24v16c0 13.3 10.7 24 24 24h182.6l-75.5 72.4c-9.7 9.3-9.9 24.8-.4 34.3l11 10.9c9.4 9.4 24.6 9.4 33.9 0L404.3 273c9.4-9.4 9.4-24.6 0-33.9L271.6 106.3c-9.4-9.4-24.6-9.4-33.9 0l-11 10.9c-9.5 9.6-9.3 25.1.4 34.4z\"><\/path><\/svg><\/div><\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button has-text-align-center stk-block stk-c3a8b3d\" data-block-id=\"c3a8b3d\"><style>.stk-c3a8b3d .stk-button{padding-right:24px !important;padding-left:24px !important;background:#5A2C85 !important;border-radius:6px !important}.stk-c3a8b3d .stk-button__inner-text{color:#ffffff !important}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/enterprise-knowledge.com\/contact-us\/\" title=\"Contact Us\" rel=\"https:\/\/enterprise-knowledge.com\/contact-us\/\"><span class=\"has-text-color has-white-color stk-button__inner-text\">Contact Us<\/span><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"arrow-circle-right\" class=\"svg-inline--fa fa-arrow-circle-right fa-w-16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm-28.9 143.6l75.5 72.4H120c-13.3 0-24 10.7-24 24v16c0 13.3 10.7 24 24 24h182.6l-75.5 72.4c-9.7 9.3-9.9 24.8-.4 34.3l11 10.9c9.4 9.4 24.6 9.4 33.9 0L404.3 273c9.4-9.4 9.4-24.6 0-33.9L271.6 106.3c-9.4-9.4-24.6-9.4-33.9 0l-11 10.9c-9.5 9.6-9.3 25.1.4 34.4z\"><\/path><\/svg><\/div><\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>What Is KM? Knowledge Management (KM) involves the people, processes, content, culture, and enabling technologies\u2014necessary to Capture, Manage, Share, and Find information. Our definition of Knowledge Management is purposely broad to ensure it covers everything necessary for an organization to &hellip; <a href=\"https:\/\/enterprise-knowledge.com\/about\/knowledge-management-defined\/\"  class=\"with-arrow\">Continue reading<\/a><\/p>\n","protected":false},"author":17,"featured_media":0,"parent":4230,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_uag_custom_page_level_css":"","footnotes":""},"categories":[],"solution":[],"class_list":["post-17323","page","type-page","status-publish","hentry"],"acf":[],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","slideshow":"","slideshow-2x":"","banner":"","home-large":"","home-medium":"","home-small":"","gform-image-choice-sm":"","gform-image-choice-md":"","gform-image-choice-lg":""},"post_excerpt_stackable_v2":"<p>What Is KM? Knowledge Management (KM) involves the people, processes, content, culture, and enabling technologies\u2014necessary to Capture, Manage, Share, and Find information. Our definition of Knowledge Management is purposely broad to ensure it covers everything necessary for an organization to be truly successful in designing, implementing, and maintaining a Knowledge Management program that adds real business value. Simply put, effective Knowledge Management is about enabling organizations and the individuals within and between them to take actions: to do things that will help their knowledge last within the organization, be shared, and therefore be leveraged by others. We want them to&hellip;<\/p>\n","category_list_v2":"Uncategorized","author_info_v2":{"name":"EK Team","url":"https:\/\/enterprise-knowledge.com\/author\/enterprise-knowledge\/"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Knowledge Management Defined - Enterprise Knowledge<\/title>\n<meta name=\"description\" content=\"Knowledge Management is about enabling organizations and the individuals within and between them to take actions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enterprise-knowledge.com\/about\/knowledge-management-defined\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Knowledge Management Defined - Enterprise Knowledge\" \/>\n<meta property=\"og:description\" content=\"Knowledge Management is about enabling organizations and the individuals within and between them to take actions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/enterprise-knowledge.com\/about\/knowledge-management-defined\/\" \/>\n<meta property=\"og:site_name\" content=\"Enterprise Knowledge\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Enterprise-Knowledge-359618484181651\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-05T19:39:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/01\/EK_KM_Wheel_web_400x400.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@EKConsulting\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/enterprise-knowledge.com\/about\/knowledge-management-defined\/\",\"url\":\"https:\/\/enterprise-knowledge.com\/about\/knowledge-management-defined\/\",\"name\":\"Knowledge Management Defined - 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Knowledge Management (KM) involves the people, processes, content, culture, and enabling technologies\u2014necessary to Capture, Manage, Share, and Find information. 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