{"id":19350,"date":"2023-12-05T11:42:47","date_gmt":"2023-12-05T16:42:47","guid":{"rendered":"https:\/\/enterprise-knowledge.com\/?p=19350"},"modified":"2023-12-12T12:44:23","modified_gmt":"2023-12-12T17:44:23","slug":"breaking-it-down-what-is-a-knowledge-portal","status":"publish","type":"post","link":"https:\/\/enterprise-knowledge.com\/breaking-it-down-what-is-a-knowledge-portal\/","title":{"rendered":"Breaking it down: What is a Knowledge Portal?"},"content":{"rendered":"\n<div class=\"wp-block-stackable-image alignright stk-block-image has-text-align-right stk-block stk-3b86559\" data-block-id=\"3b86559\"><style>.stk-3b86559{margin-bottom:0px !important}.stk-3b86559 .stk-img-wrapper{width:100% !important;height:300px !important}<\/style><figure><div class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-19351\" src=\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/12\/WhatIsAKP.png\" width=\"493\" height=\"335\" srcset=\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/12\/WhatIsAKP.png 493w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/12\/WhatIsAKP-336x228.png 336w\" sizes=\"auto, (max-width: 493px) 100vw, 493px\" \/><\/div><\/figure><\/div>\n\n\n\n<p>Throughout my career, I have worked with dozens of public and private organizations who want a holistic understanding of their knowledge assets. Organizations seek new ways to manage, find, and take action on their knowledge, whether through a content management system, search tool, or GPT chatbot.<\/p>\n\n\n\n<p>At EK, we&#8217;ve identified a common challenge faced by many of our clients: the presence of siloed data sources and dispersed information, which both internal and external users require access to on a daily basis. This observation led us to the idea of Knowledge Portals.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong><em>Knowledge Portals are a compelling solution for organizational findability and discoverability.<\/em><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is a Knowledge Portal?<\/h2>\n\n\n\n<p>EK defines a <a href=\"https:\/\/enterprise-knowledge.com\/solutions\/knowledge-portals\/\">Knowledge Portal<\/a> as<\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>the hub to integrate your organization\u2019s KM assets, including your information, data, and people,<\/em> <em>into a single highly contextualized environment where real business can get done.<\/em><\/p>\n\n\n\n<p>This definition touches on the three main differentiators between knowledge portals of the past and today. Knowledge Portals:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contain all information from an organization\u2019s domain.<\/strong> An organization\u2019s domain includes the people, content, data, events, webinars, courses, policies, and more.<br><\/li>\n\n\n\n<li><strong>Contextualize information based on the entire organization\u2019s domain.<\/strong> Bringing together information from disparate data sources lets users get a complete view of how that information ties into an organization\u2019s work.<br><\/li>\n\n\n\n<li><strong>Understand who users are and what they need.<\/strong> Whether the user is a help desk agent, a sales engineer, or an investment professional, a Knowledge Portal personalizes what that user sees and provides the ability to take necessary actions.<\/li>\n<\/ul>\n\n\n\n<p>Let\u2019s look at some examples as we break down these three differentiators.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Knowledge Portals Contain All Your Stuff<\/h2>\n\n\n\n<p>The Knowledge Portal solution combines an organization\u2019s knowledge, content, data, and people into a single view. Previously, Knowledge Portals surfaced content across repositories and provided links to each system. Now, Knowledge Portals contain experts, company events, projects, previously hosted training videos and webinars, and essential policies. On the <a href=\"https:\/\/enterprise-knowledge.com\/km-trends-knowledge-management-portal-discussion\/\">Knowledge Cast podcast on Knowledge Portals<\/a>, my colleague Rebecca Wyatt stated,<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong><em>\u201c&#8230;users need one place to [search] and get the information that they need. <\/em><\/strong><strong><em><br><\/em><\/strong><strong><em>You\u2019ve already failed if they have to decide where to go to execute a search\u2026\u201d<\/em><\/strong><\/p>\n\n\n\n<p>Today\u2019s organizations have a proliferation of systems and information as teams look to solve their own specific use cases. A Knowledge Portal breaks down those information silos and surfaces relevant information to users at query time. Additionally, Knowledge Portals provide the ability to intuitively navigate an organization\u2019s domain. For example, from viewing a project, one can see related experts on that project and then move on to relevant training videos. Curating all of your knowledge assets in one portal enables more intuitive user journeys and more efficient work as users take action on the knowledge they find.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Knowledge Portals Contextualize Information<\/h2>\n\n\n\n<p>Knowledge Portals are designed to consolidate the most comprehensive information about a specific \u201cthing\u201d within your organization into a single, accessible location. Sometimes referred to as an <em>entity<\/em>, a \u201cthing\u201d is a key element in your <a href=\"https:\/\/enterprise-knowledge.com\/breaking-it-down-what-is-an-ontology\/\">organization\u2019s domain<\/a>, such as people, products, communities of practices, or subject areas. These entities are often so ingrained in an organization\u2019s work that they appear across multiple systems. A Knowledge Portal effectively integrates this separate information into a cohesive view, which provides <em>context<\/em> to users, enabling them to see how these entities interconnect with and contribute to the broader scope of an organization\u2019s work.<\/p>\n\n\n\n<p>As we introduce Knowledge Portals to clients, a common question arises regarding how they differ from Enterprise Search. Indeed, there are notable similarities between the two. Both Knowledge Portals and Enterprise Search:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Allow users to search across multiple systems,<\/li>\n\n\n\n<li>Enable users to explore various types of information, such as people and documents, and<\/li>\n\n\n\n<li>Provide dashboards or pages that aggregate and display results centered around specific topics.<\/li>\n<\/ul>\n\n\n\n<p>However, despite these similarities, the unique functionalities of Knowledge Portals set them apart in significant ways, which we\u2019ll explore in further detail.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"998\" height=\"386\" src=\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/12\/image.png\" alt=\"\" class=\"wp-image-19371\" style=\"width:833px;height:auto\" srcset=\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/12\/image.png 998w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/12\/image-336x130.png 336w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/12\/image-771x298.png 771w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/12\/image-768x297.png 768w\" sizes=\"auto, (max-width: 998px) 100vw, 998px\" \/><\/figure>\n\n\n\n<p>Enterprise Search is a major component of a Knowledge Portal. The core differentiator of a Knowledge Portal is its ability to establish relationships between information across various systems and to identify the elements that comprise an entity. Consider this scenario: when you search for a company project using an Enterprise Search tool, you receive a list of individual items (such as people, documents, and projects) related to or mentioning that project. In contrast, a Knowledge Portal takes you directly to a comprehensive project page. This page not only describes the project but also details the team members, client contacts, project deliverables, and offers direct links to the profiles of each person, client, or other relevant entities associated with that project. That\u2019s the key feature. Knowledge Portals connect your organization\u2019s entities so that users can get away from a simple set of results and intuitively access and understand the information they need.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Knowledge Portals Personalize and Enable<\/h2>\n\n\n\n<div class=\"wp-block-stackable-image alignleft stk-block-image stk-block stk-21e92e9\" data-block-id=\"21e92e9\"><style>.stk-21e92e9 .stk-img-wrapper{width:100% !important;height:74px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-image alignleft stk-block-image has-text-align-left stk-block stk-e468cb3\" data-block-id=\"e468cb3\"><style>.stk-e468cb3{margin-bottom:0px !important}.stk-e468cb3 .stk-img-wrapper{width:105% !important;height:75px !important}.stk-e468cb3 .stk-img-wrapper img{transform:scale(0.96) !important;object-position:46% 43% !important;object-fit:fill !important}<\/style><\/div>\n\n\n\n<figure class=\"wp-block-image alignleft size-large is-resized\"><a href=\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/12\/noun-puzzle-3154535-5A2B84-1.png\"><img loading=\"lazy\" decoding=\"async\" width=\"771\" height=\"754\" src=\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/12\/noun-puzzle-3154535-5A2B84-1-771x754.png\" alt=\"\" class=\"wp-image-19368\" style=\"width:93px;height:auto\" srcset=\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/12\/noun-puzzle-3154535-5A2B84-1-771x754.png 771w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/12\/noun-puzzle-3154535-5A2B84-1-336x328.png 336w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/12\/noun-puzzle-3154535-5A2B84-1-768x751.png 768w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/12\/noun-puzzle-3154535-5A2B84-1.png 1116w\" sizes=\"auto, (max-width: 771px) 100vw, 771px\" \/><\/a><\/figure>\n\n\n\n<p>In the process of assembling and contextualizing information, knowledge portals <a href=\"https:\/\/enterprise-knowledge.com\/breaking-it-down-what-is-personalization\/\">tailor the content<\/a> and information displayed for each individual user. A crucial part of a knowledge portal is the underlying graph that maps out the relationships between the organization\u2019s entities. This graph, based on shared characteristics and previously obscured connections, enables us to connect users to other organizational entities in that graph. For example, if the graph includes a user\u2019s job role, the portal can then tailor the display of upcoming events or courses on the homepage or within search pages to suit that role. Similarly, if the graph includes information about a user\u2019s department, we can boost search results related to projects or deliverables from the same department.<\/p>\n\n\n\n<p>Additionally, by considering a user\u2019s role, we can provide targeted actions along with the information provided. For instance, project managers viewing employee profiles could benefit from an \u201cadd to team\u201d button when identifying subject matter experts. Similarly, customers browsing a product-focused knowledge portal could have access to a \u201ctalk to an agent\u201d option, whereas support agents would see solution guides to assist them in walking customers through various issues. This level of personalization, combined with action-oriented opportunities empowers users to take action quickly and successfully.<\/p>\n\n\n\n<p>We encourage scheduling a few workshops focused on <a href=\"https:\/\/enterprise-knowledge.com\/action-oriented-search-workshop\/\">action-oriented search<\/a> and <a href=\"https:\/\/enterprise-knowledge.com\/knowledge-graph-design-workshop\/\">knowledge graph design<\/a> to better understand what users would find most beneficial as they interact with the Knowledge Portal. The potential for personalization, along with the ability to deliver targeted messages and actions are endless.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p>Knowledge Portals have become increasingly critical for organizations in the face of growing user information demands and the rapid expansion of knowledge. If you\u2019re interested in learning more about Knowledge Portals and their successful implementation, I recommend some insightful blogs and case studies authored by my colleagues:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/enterprise-knowledge.com\/five-lessons-in-developing-and-deploying-a-modern-knowledge-portal\/\">Five Lessons in Developing and Deploying a Modern Knowledge Portal<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/enterprise-knowledge.com\/knowledge-portals-revisited\/\">Knowledge Portals Revisited<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/enterprise-knowledge.com\/knowledge-portal-architecture-explained\/\">Knowledge Portal Architecture Explained<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/enterprise-knowledge.com\/knowledge-portal-for-a-global-investment-firm\/\">Knowledge Portal for a Global Investment Firm<\/a><\/li>\n<\/ul>\n\n\n\n<p>If you want to collaborate on the development of your organization\u2019s Knowledge Portal, or if there\u2019s a specific topic you\u2019d like us to explore in future discussions, don\u2019t hesitate to <a href=\"https:\/\/enterprise-knowledge.com\/contact-us\/\">contact us<\/a>!<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Throughout my career, I have worked with dozens of public and private organizations who want a holistic understanding of their knowledge assets. Organizations seek new ways to manage, find, and take action on their knowledge, whether through a content management &hellip; <a href=\"https:\/\/enterprise-knowledge.com\/breaking-it-down-what-is-a-knowledge-portal\/\"  class=\"with-arrow\">Continue reading<\/a><\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_uag_custom_page_level_css":"","footnotes":""},"categories":[190,183,186],"tags":[1202],"article-type":[100],"solution":[1088],"ppma_author":[1391],"class_list":["post-19350","post","type-post","status-publish","format-standard","hentry","category-company","category-strategy-design","category-software-development","tag-knowledge-portals","article-type-blog","solution-knowledge-portal"],"acf":[],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","slideshow":"","slideshow-2x":"","banner":"","home-large":"","home-medium":"","home-small":"","gform-image-choice-sm":"","gform-image-choice-md":"","gform-image-choice-lg":""},"post_excerpt_stackable_v2":"<p>Throughout my career, I have worked with dozens of public and private organizations who want a holistic understanding of their knowledge assets. Organizations seek new ways to manage, find, and take action on their knowledge, whether through a content management system, search tool, or GPT chatbot. At EK, we&#8217;ve identified a common challenge faced by many of our clients: the presence of siloed data sources and dispersed information, which both internal and external users require access to on a daily basis. This observation led us to the idea of Knowledge Portals. Knowledge Portals are a compelling solution for organizational findability&hellip;<\/p>\n","category_list_v2":"<a href=\"https:\/\/enterprise-knowledge.com\/category\/company\/\" rel=\"category tag\">Company<\/a>, <a href=\"https:\/\/enterprise-knowledge.com\/category\/strategy-design\/\" rel=\"category tag\">Knowledge Management Strategy &amp; Design<\/a>, <a href=\"https:\/\/enterprise-knowledge.com\/category\/software-development\/\" rel=\"category tag\">Technology Solutions<\/a>","author_info_v2":{"name":"EK Team","url":"https:\/\/enterprise-knowledge.com\/author\/enterprise-knowledge\/"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Breaking it down: What is a Knowledge Portal? - Enterprise Knowledge<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enterprise-knowledge.com\/breaking-it-down-what-is-a-knowledge-portal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Breaking it down: What is a Knowledge Portal? - Enterprise Knowledge\" \/>\n<meta property=\"og:description\" content=\"Throughout my career, I have worked with dozens of public and private organizations who want a holistic understanding of their knowledge assets. Organizations seek new ways to manage, find, and take action on their knowledge, whether through a content management &hellip; Continue reading\" \/>\n<meta property=\"og:url\" content=\"https:\/\/enterprise-knowledge.com\/breaking-it-down-what-is-a-knowledge-portal\/\" \/>\n<meta property=\"og:site_name\" content=\"Enterprise Knowledge\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Enterprise-Knowledge-359618484181651\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-12-05T16:42:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-12T17:44:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/12\/WhatIsAKP.png\" \/>\n<meta name=\"author\" content=\"EK Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@EKConsulting\" \/>\n<meta name=\"twitter:site\" content=\"@EKConsulting\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"EK Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/enterprise-knowledge.com\/breaking-it-down-what-is-a-knowledge-portal\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/enterprise-knowledge.com\/breaking-it-down-what-is-a-knowledge-portal\/\"},\"author\":{\"name\":\"EK Team\",\"@id\":\"https:\/\/enterprise-knowledge.com\/#\/schema\/person\/fe4c950023b0a2d4ea9057f16c70a16c\"},\"headline\":\"Breaking it down: What is a Knowledge Portal?\",\"datePublished\":\"2023-12-05T16:42:47+00:00\",\"dateModified\":\"2023-12-12T17:44:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/enterprise-knowledge.com\/breaking-it-down-what-is-a-knowledge-portal\/\"},\"wordCount\":1186,\"publisher\":{\"@id\":\"https:\/\/enterprise-knowledge.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/enterprise-knowledge.com\/breaking-it-down-what-is-a-knowledge-portal\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/12\/WhatIsAKP.png\",\"keywords\":[\"Knowledge Portals\"],\"articleSection\":[\"Company\",\"Knowledge Management Strategy &amp; Design\",\"Technology Solutions\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/enterprise-knowledge.com\/breaking-it-down-what-is-a-knowledge-portal\/\",\"url\":\"https:\/\/enterprise-knowledge.com\/breaking-it-down-what-is-a-knowledge-portal\/\",\"name\":\"Breaking it down: What is a Knowledge Portal? 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