{"version":"1.0","provider_name":"Enterprise Knowledge","provider_url":"https:\/\/enterprise-knowledge.com","author_name":"EK Team","author_url":"https:\/\/enterprise-knowledge.com\/author\/enterprise-knowledge\/","title":"Improving Customer Experience in a Personalized Customer Resource Portal - Enterprise Knowledge","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"M5RzenDFzT\"><a href=\"https:\/\/enterprise-knowledge.com\/improving-customer-experience-in-a-personalized-customer-resource-portal\/\">Improving Customer Experience in a Personalized Customer Resource Portal<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/enterprise-knowledge.com\/improving-customer-experience-in-a-personalized-customer-resource-portal\/embed\/#?secret=M5RzenDFzT\" width=\"600\" height=\"338\" title=\"&#8220;Improving Customer Experience in a Personalized Customer Resource Portal&#8221; &#8212; Enterprise Knowledge\" data-secret=\"M5RzenDFzT\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","description":"The customer support team of a global corporation recently undertook an initiative to transform the content in their Customer Resource Portal from unstructured, long-form PDFs to structured content in a DITA based Component Content Management System (CCMS). This Customer Resource Portal contains detailed manuals and information about the hundreds of products and services this corporation offers across the globe, many of which are specific to regions or countries. Customers of this corporation rely on the customer service portal to locate specific information about products and services available to them in their location.\u00a0","thumbnail_url":"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2020\/04\/Challenge-01.png"}